Please refer to your shipping confirmation email to track your order. If you have any questions, please contact our Customer Care team anytime!
Please allow 3 business day to process in addition to the shipping times listed below for your selected shipping method.
Expedited shipping: 5-12 business days
FREE for orders over $99.
Express shipping: 2-7 business days
FREE for orders over $199.
Thank you for shopping on ZASUWA
We want you to be completely happy with your new purchase.
If you don't love it, send it back!
RETURN POLICY
Orders can be returned within 30 days of purchase. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!
ZASUWA is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.
We currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost.
EXCHANGES & PRICE MATCHING
We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.
Return Process
Step 1: Please email our customer service representatives at customerservice@zasuwa.com to get a return authorization and return address.
Step 2: After receiving your email with return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.
Contact Us
If you have any problem please email us: customerservice@zasuwa.com